Legal

Privacy Policy

Last updated: May 11, 2026 · Effective date: May 11, 2026

Hero Enterprises ("Hero Enterprises," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at hero-enterprise-site.web.app (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Who we are

Hero Enterprises is a commercial services firm based in Saratoga, California, offering janitorial, facilities management, and construction services across the San Francisco Bay Area. We are the controller of personal information collected through the Site under applicable privacy laws, including the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA") and the EU/UK General Data Protection Regulation ("GDPR") where it applies.

2. Information we collect

Information you provide

When you submit our contact or quote-request form, we collect the information you provide, which may include:

• Name
• Email address
• Phone number
• Company name
• The service you're interested in
• The contents of any message you send us

Information collected automatically

When you visit the Site, our hosting provider (Google Firebase Hosting) automatically receives standard server-log information, including:

• IP address (truncated/anonymized where applicable)
• Browser type and version
• Device type and operating system
• Referring URL and pages visited on the Site
• Date and time of access

3. How we use information

We use the information we collect to:

• Respond to quote requests and inquiries you send us
• Provide, maintain, and improve the Site and our services
• Detect and prevent fraud, spam, and abuse
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Legal bases for processing (GDPR/UK GDPR)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Performance of a contract / pre-contractual steps — to respond to your inquiry and provide a quote.
• Legitimate interests — to operate and secure the Site, prevent fraud, and improve our services.
• Consent — where required, including for non-essential cookies.
• Legal obligation — to comply with applicable laws.

5. When we share information

We share personal information only as follows:

• Service providers. Trusted vendors that help us operate the Site (for example, Google Firebase Hosting, email services). These providers process information on our instructions and are contractually required to safeguard it.
• Legal and safety. When required by law, court order, or to protect the rights, property, or safety of Hero Enterprises, our customers, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

We never sell or rent your personal information.

6. Cookies and similar technologies

Our Site uses a small number of strictly necessary cookies and local-storage entries required for the Site to function (for example, to remember your cookie-preference choice). We do not use third-party advertising or analytics cookies by default. If we add analytics in the future, we will update this Policy and obtain your consent where required.

You can clear browser storage or change cookie-preference settings at any time using the "Cookie Preferences" link in our footer or your browser's privacy controls.

7. Data retention

We retain personal information for as long as needed to respond to your inquiry and for a reasonable period afterward for our records, typically up to 24 months, unless a longer retention period is required by law (for example, for tax, accounting, or legal-defense purposes).

8. Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including HTTPS/TLS encryption in transit and access controls. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to know what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to delete personal information we have collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to limit the use and disclosure of sensitive personal information (we do not currently use sensitive personal information for purposes beyond what is permitted without your consent).
• Right to opt out of the sale or sharing of personal information. Hero Enterprises does not sell or share personal information as those terms are defined under the CCPA/CPRA.
• Right to non-discrimination for exercising your rights.

To exercise these rights, contact us using the details in section 13. We will verify your request using the information you provide.

Categories of personal information collected in the last 12 months: identifiers (name, email, phone), commercial information (services of interest), internet/network activity (server logs), professional information (company name).

Sources: directly from you when you submit a form; automatically when you visit the Site.

Business purposes for collection: responding to inquiries, operating the Site, security and fraud prevention, legal compliance.

10. Your European privacy rights (GDPR/UK GDPR)

If you are located in the EEA, the UK, or Switzerland, you have the right to access, rectify, erase, restrict, port, or object to our processing of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details in section 13. You also have the right to lodge a complaint with your local data-protection authority.

11. Children's privacy

The Site is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, provide additional notice on the Site.

13. How to contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using our contact form on the main site. A mailing address and dedicated privacy email will be added here once available.